Q: What experience do you have in developing websites for businesses in my industry?
A: Spider Web Development has been in the web design and online application business for over 20 years. All of which has been focused on the Events & Party Rentals Industry. During that time SWD has created more million dollar companies than any other vendor in the business.
Q: Can you show me examples of websites you’ve developed?
A: You can see examples of many of our website designs on home page near the bottom of te page at https://spiderwebdev.com/ You can also see a lot of our great designs on our Instagram page at https://www.instagram.com/spiderwebdevelopment/
Q: What is your process for designing and developing a website?
A: Our design process is very unique in the web development industry, in that we will show you exactly what your website will look like before you have to commit to a large investment. First, we only require a $100 refundable deposit to get on our production schedule. Then we will schedule a design meeting with our team, and you can fill us in on what you’re looking for, and what you’re seen on the web that you like and features or elements you would like incorporated into your web design. Next we’ll create a complete design draft for your review so you can see your design vision come to life. Only upon your approval of the design draft, will we move to coding and programming of your design. At that point your deposit is increased to 50%, with the balance being due upon completion and the site going live.
Q: How long will it take to complete my website?
A: The timeline of your project completion is really dependent on the specifics of the project. However, as a general rule we usually would need 7 to 10 days start to finish. That being said, it will ultimately be subject to timely decisions and sharing of info and resources from the client.
Q: What are your rates, and what is included in your pricing?
A: At SWD we are very transparent on the pricing of our services and applications. You can see a listing of prices and services on our website. https://spiderwebdev.com/
Any custom website designs or applications will be quoted in writing before any project is started.
Q: Do you offer any maintenance or support packages after the website is launched?
A: Yes, SWD is a full service web development agency and we can create a maintenance and support package specific to your company’s needs.
Q: Will my website be mobile-friendly and responsive?
A: Yes, all SWD websites are designed and built using current “Google” established mobile friendly guidelines and practices.
Q: How will you ensure my website is secure?
A: Today’s world requires all websites on the internet to be safe and secure. Most security protocols are inherent in the platform being used. SWD will review your platform, hosting, and 3rd party services to ensure your website is safe from intrusion, and provides a safe, reliable environment for your visitors and customers. However, SWD can not guarantee any website is 100% safe from nefarious outside attack, but we do follow all respective security best practices.
Q: Do you provide SEO (Search Engine Optimization) services?
A: Yes, we can create a search engine optimization plan to suit your specific needs.
Q: Can you integrate my website with social media platforms?
A: Yes!
Q: Will my website be easy to update on my own?
A: The simple answer is yes! However, you must also understand the reality is subject to your personal capabilities and experience. That being said, SWD also includes orientation training with each website project as well as ongoing training and mentoring as needed.
Q: Do you provide training on how to use and update the website?
A: Yes!
Q: Can you help with content creation or copyrighting?
A: Yes! Content creation is billed at an hourly rate when needed.
Q: How will you handle any website downtime or issues that arise?
A: You can always count on SWD to take the lead on resolving website downtime. However, that being said, there are many possibilities for causes of such occurrences. If the issue is caused by something resulting from our work, there of course would be no charges involved. If a situation arises where the issue is the result of a 3rd party or platform and you just want SWD to act on your behalf as your technical administrator, then hourly charges may occur.
Q: Will my website comply with accessibility standards?
A: Accessibility covers a broad number of conditions. SWD does offer a comprehensive visitor accessibility software service that is available on an annual subscription basis. You can get details here:
https://spiderwebdev.com/collections/web-applications/products/ada-compliance-app
Q: Can you set up e-commerce capabilities if needed?
A: Yes! SWD is a preferred vendor for a number of e-commerce solutions.
Q: What kind of analytics and tracking will be available on my website?
A: SWD includes basic Google Analytics setup, tracking, and training with every website we build. You cannot have a successful website business without it. We also offer advanced analytics integrations and reporting.
Q: How will you ensure my website loads quickly?
A: SWD uses industry best practices for all out coding and programming and each website is tested for acceptable load times in preparation of the site going live.
Q: What content management system (CMS) do you recommend and why?
A: Which CMS platform you use is dependent on your specific needs and required functions. When you have your website design meeting with our team, we will inquire about what you’re trying to accomplish and then go over all your best options for the appropriate platform. Know that at SWD we are not limited to any one CMS platform and have years of experience on all available.
Q: Will my website be scalable for future growth?
A: Yes!
Q: How do you handle custom functionality requests?
A: That is what SWD does best! Most 3rd party platforms in the business have come directly to SWD to create new innovations for their customers. This would include many of the top online stores in the country. If you have a need or an idea that you would like created for your website, SWD will schedule a meeting to go over what you have in mind, and then offer up options on how it could be achieved. Custom app programming is then quoted for project costs, and timeline for your approval.
Q: Do you have a project management tool for tracking progress and updates?
A: Yes! Your $100 deposit starts the production schedule of your project at SWD. During which we use a number of internal procedures and project management software to make sure your project stays on track.
Q: How will we communicate during the project?
A: Generally we will listen to what method suits you best at the time of your project start. SWD has a company wide communication system between team members and customers. Phone, email, text, live chat.
Q: What is your policy on revisions and changes during the development process?
A: SWD has 3 check points for review during our project development process. Approval of the initial design draft. Coding and programming check before going live, and final live check before project completion (Final Live Check) As long as any revisions or changes required are relative to the original design approval, there are no extra charges. Any new elements, features, or additional applications would be subject to specific charges, which would be quoted at the time of request and charges would need to be approved before being implemented.
Q: What do you need from me to get started?
A: $100 deposit starts the process. 50% deposit increase is due at the time of design approval, and the balance is due on completion (Site going live)
Q: Can you assist with domain registration and hosting setup?
A: Yes! SWD is an approved GoDaddy Pro Member. And we have our own hosting services or can administer 3rd party services on your behalf.
Q: How do you handle website backups and disaster recovery?
A: Website backup and recovery services are subject to your hosting provider. However we can assist you with reviewing that service with your provider for your own piece of mind.
Q: What steps will you take to optimize my website for conversions?
A: Maximizing conversion value on any website depends on a number of factors. When you get a website from SWD, we include a website training session that not only includes learning how to manage your website, but we will also go over steps you can take to continually work on improving your website’s conversion rate. That’s why we always includes set up of Google analytics on every SWD website.
Q: Can you provide references from past clients?
A: Yes! But that’s something that is best served up cold… You can see past clients on our Instagram page, or search any major market in the country and at the bottom of the site you’ll see, “Web Design by Spider Web Development”. Give them a call and ask them yourself! You can also check our Google Business profile for our Google reviews. (All 5 Stars)
Q: What happens if I am not satisfied with the final product?
A: As we said earlier, SWD has a unique 3 step check process in our project management. You’ll have plenty of opportunity to decide whether or not you’re getting what you want. However that being said, if for any reason you feel you’re not getting what you wanted, then we always have a 100% money back guarantee*. Money back guarantee may be subject to any cost incurred by the customer’s request during the production process.
#1 Web Developer in the country for party & event rental companies. Providing custom web designs and web applications.